At Alvy Adventures, we are committed to providing high-quality products and ensuring customer satisfaction. This policy explains how returns, exchanges, and refunds are handled.
1. Eligibility for Returns
- Items must be returned within 14 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Certain items, such as perishable goods or personalized products, may not be eligible for return.
2. How to Request a Return
- Contact our customer support at [email protected] with your order details and reason for return.
- Our team will provide instructions for returning your item.
3. Return Shipping
- Customers are responsible for return shipping unless the item was received damaged or defective.
- We recommend using a trackable shipping service to ensure the item reaches us safely.
4. Refunds
- Once your returned item is received and inspected, we will notify you via email of the approval or rejection of your refund.
- Approved refunds will be processed via Cash on Delivery adjustments or store credit, as electronic payments are not accepted.
- Please note that it may take 5–10 business days for the refund to be reflected depending on the delivery or adjustment process.
5. Damaged or Defective Items
- If you receive a damaged or defective item, contact us immediately at [email protected].
- We will arrange for a replacement or full refund at no additional cost to you.
6. Exchanges
- Exchanges are available if the requested item is in stock.
- Contact our support team to initiate an exchange, and follow the return instructions provided.
7. Non-Returnable Items
- Perishable goods (if any)
- Personalized or custom-made products
- Items used or damaged by the customer
8. Contact Us
For any questions or assistance regarding returns and refunds, please contact:
Alvy Adventures
Email: [email protected]